Fongo Community Forums

I got my Clearpointtel account switched over to Freephoneline before the redirect. I opened a ticket, and the swap was done. Not sure if there will be any cost though, probably not. Open a ticket, and let us know how it goes. Hi, That is correct. Please open a ticket and it will be resolved. http:/...

I googled this error message and found an old post stating tthe number you called in Canada starts with +xx instead of +1. Are you using a cell phone or an ATA with a dial plan prefix? When using a cell phone, the universal dial plan is +countrycode and phone number (aka for Montreal +514-xxx-xxxx)...

JamesAlbert7785 wrote:Does anyone here have info on configuration for the Grandstream HT802? I'm not sure I have everything set up right.

Hi,

If you setup as this example below- should be ok.

http://forum.fongo.com/viewtopic.php?f=15&t=16344

Regards,

when I try to upgrade I got message "upgrade failed: no response from spa". does that mean I need new device? if so do you have recommendations which device I can have? and what is the step to setup? thanks! Jun Hi, Your spa and your PC need to be connected to same router... Please try th...

phone stopped working 3 weeks ago, linksys pap2t power led continue Blinking in red, pattern is <short, short, long, long, long, short, short, off for 2 seconds>. ping the device ok, but not able to access the web interface of the device. IVR doesn't work(press ****, no response). please advise. Hi...

In my opinion you should just unplug ATA device from power for 10 minutes and power back on after 10 minutes. That's interesting. FWIW, that never worked for me when I was temp IP banned from a FPL proxy server years ago because the temp ban duration had been longer than 10 minutes. Has something c...

Hi,

Re->Going through the steps in the previous post, I switched the server from voip to voip2.

It's working properly again.

In my opinion you should just unplug ATA device from power for 10 minutes and power back on after 10 minutes.
Please try this next time.

Hi, That setting where you imputed these IP's->167.88.118.111 does not do anything unless you connected to the Internet from the ATA and use PPOE. You should not alter with DNS settings on the ATA- your Internet Modem or Router should be doing that not the ATA I personally will not use a device that...

I have tried to install the mac app on 2 different mac computer and I cannot install it. It says that the application is corrupted and cannot be installed. Anyone had this issue? Hi, Just found this post that explains how to resolve the issue: http://forum.fongo.com/viewtopic.php?f=8&t=18931&am...

hi, the ting is i was setting up the call forwarding however i decided i didnt need it so i changed all the caller options to "empty route" and saved. now i cant get any incoming calls anymore Hi, You will need to setup receptionist otherwise it will not work. This is a requirement. I don...

Hi all, I am currently unable to receive calls. The person dialing my fongo number gets a automated message, "no input so far" eventually it just hangs up. My fongo does not ring at all, please help thanks Hi, Did you setup your receptionist as described below? https://youtu.be/AxLFH_Cfrm...

Can I add a current land line as an option, looks as though I can only add a cell number as Option 1-6... would like option 3 and 0 to go to a land line. Please advise. Thank you! Hi, You mean after you setup your members as per below: https://youtu.be/lW3Ig8MZoUc And you setup the receptionist as ...

If you're willing to look into a device/gadget to do this, why not go with a multi-headset with a base unit? Hi, You mean something like this? http://www.factorydirect.ca/Canada-/Telephones/Cordless_Phones/3_Or_More_Handset/PA0313/KX-TG313_Panasonic_Kxtg313_Dect6_0_Exp_Cls_3Hs_Phn_W_Ans_Mac_8851701...

I have a weird problem since today, I keep receiving a call from a number "201" and nothing else, its keep calling me like every 10-15 minutes. its doesn't respond or anything. Is there anything to block that call? its getting annoying Hi, Please see post below and try Mango's suggestion....

Hi, I've setup FongoWorks abour 1.5-2 years ago. Today I tried to login to make some changes and am not able to login at all. I tried resetting the password, and it says my account does not exist! The last time I tried to login, I noticed you guys have a beta login page and a normal login page, and...

Hi, I posted earlier i dont know where the post went. My phone is calling as unknown caller when calling out and others are not seeing my phone number for couple of days now. I tried calling to my cell to test and yes i see unknown number. Can you please assist. Thanks Hi, Please dial *68 from your...

For the last week i can't receive any incoming calls oh my home phone, it just goes straight to the answering machine. Outgoing calls work fine and nothing changed in my setup, any ideas? Fongo wants $50 to troubleshoot the issue that is probably on their end :roll: Hi, Please see some very good ti...

If I knew what voip4 SIP meant, I might be able to answer your question. My adapter is a Grandstream HT701. My wife is threatening to go back to BELL (ugh!) if this problem does not clear up. Now, we make a call, and the other end does not hear us. Then it works again. Tried a direct connect phone,...

Hi,

You might not need to do this anymore.

Latest update:

http://blog.fongo.com/index.php/2017/03 ... e-numbers/

The homephone would plug into some device that plugs into a router. Why LTE or 3G. I am not talking about cell phones Hi, Fongo Home phone will work also- I haven't tested this. https://support.fongo.com/hc/en-us/articles/212436926-Use-Fongo-when-travelling- I know if works in USA because quite a f...

Anybody travel with the phone outside of Canada and makes calls to Canada? How is the reception? Is it good? Is the call still free since you are calling with your own Canadian number to Canada (but are physically outside of the country). I would like to hear some feedback and stories. Hi, As long ...

@ to_munda

Please let me know your ticket# and I will assist you.

Hi,

Yes- please open a support ticket asap.

http://fongo.help/submit

Re->Something must have changed on the part of FPL.

We did not change anything on our back end.

Please check your setup or try a factory reset and reconfiguration.

J'aimerais transférer mon numéro de télephone FreePhoneLine vers fongo afin que je puisse utiliser mon iPod avec l'application fongo. Combien dois-je payer et de quelle façon je peux payer? Merci Bonjour, Vous devrez ouvrir un ticket avec support: http://fongo.help/submit passez une bonne journée!