Fongo Community Forums

I'm trying to register a new account for someone and I never receive the phone call for the confirmation code to validate the account. I tried different phone numbers from different carrier. Is there a problem with registering new Freephoneline accounts? Thanks Hi, Please open a support ticket for ...

I have an account since 2013, but as of April 13, 2016 it has been disconnected. I tried calling Fongo, but they are not able to help because I don't have internet with them. There is no direct content information with freephone online. This is my business number and it is essential for us to use t...

Hello, I am in the process of moving to bell service (TV, Internet, Home Phone ). I would like to port my freephoneline number to bell but i would like to keep my account. What is the process for requesting a new number. Edgar Hi, There is no process for this. Once you port your number from Fongo o...

Hello, Running Grandstream Product Model: HT701 Hardware Version: V3.0B Part Number -- 9610001930B Software Version: Program-- 1.0.5.10 Bootloader -- 1.0.0.9 Core -- 1.0.5.5 Base -- 1.0.5.10 Need to disable music on hold. I dont see an option in settings. how can this be disabled? Thanks! Hi, There...

Hi, I make everything you said in the last post but I still got the problem. I configure my line 2 with my userid:pwd and it work. I checked the difference and it was my SIP PORT. Line 1=5060 and Line 2 = 5061. I change my SIP PORT of the line 1 for 5061 and my line reconnect. Why the port 5060 sto...

Hi, I have the same configuration for about 4 years, this morning I got the message "Can't connect to login server" in my PAP2 and no phone, any problem with the server? Best regards, Charles Hi, All the servers are online. To check the status: http://status.fongo.com/ Please try this: Pl...

splinter wrote:The setup is a little dated. Please find attached PDF of setup for HT702 using Latest firmware 1.0.8.2 - Splinter

Hi,

NAT Traversal->Keep alive needs to be enabled.

Can you please make the change?

Thanks,

hameedn wrote:My sister also uses Fongo/FPL and the same error. She is unable to make a call to my Telus cellphone.

Hi,

You should report this issue to Telus.

Please follow Bridonca's advise.

regards,

I tried to login from my downloaded Fongo on my iPhone and I tried to "Connect", I entered my e-mail address and password. It says that my username or password is incorrect. After few tries and failure to login, I tried to login from my iMac and it worked. I logged in and out a couple of ...

I believe if you are inactive for 90 days, you lose your account. You buy something, like have you number ported over, or buy SIP settings, your account does not get deleted, no matter how inactive it is. Hi, That is correct. See below: https://fongo.zendesk.com/entries/53638109-Why-was-my-account-...

CoryCharron wrote:Can someone explain this fee, when and how often it is applied

Domant Account Fee Manual Charge $ 1.00

Hi,

Please see below:

https://fongo.zendesk.com/entries/22880 ... ld-Credits

Thanks,

Hi All, I hooked up freephoneline.ca today and I made a couple of calls, worked great. Called in from my cell phone, all good. But, it my phone randomly rings and it is not a phone call? Call Display shows the following calls (separated by commas) 100001, 100001, 100001, 203, 203, 203, 5005, 5005, ...

Hi, Is it just me? I have been getting (seemed like) random double entries call logs. Who should I contact at FPL to look into the call logs issue? Thanks. Hi, It is just you. Or you have follow me setting set as simultaneous instead of sequential. As explained below: http://fongo.help/followme Reg...

Hello, I currently have a unlock key for a year now and this is working very well. I registered a Cisco SPA112 connected to an analog phone. I would like to add an another device (a true VoIP phone like Yealink T22P), can i use the same credentials and having both devices sharing the same account (...

Hello guys, I used to use FPL on my cell phone app and recently paid for the SIP account and got the username/password. However, all the incoming calls go directly to the voice mail. I am sure the issue is related to the app and I removed the app from my cell phone, but still the same issue. Please...

Does Fongo backup user data on their server or locally? I accidentally deleted a couple of messages and photos from Android app. WHAT to do to restore those deleted items on my Android phone? thanks Hi, No we do not backup locally. However, we provided the ability to export the SMS conversations to...

I fongo as my main cell phone line with a data plan only on my samsung sgh-i727r (galaxy S2 skyrocket) and have recently flasshed my phone with a custom de-bloated version of an official ROGERS samsung sgh-i727r ROM with android 4.1.2. When I use Fongo on WIFI, (would have to confirm it does it on ...

Hi There, I put a request to have a phone number changed on my account and I have a few questions. I submitted the request and did not get any email confirming it had been received or put in a support ticket queue. Is this normal? How long is the normal turn around for a number change? If I have an...

I am planning to port my free fongo number to Koodo, but seems they need my fongo account number. Can anyone tell me where can I find my fongo account number? 通过我的 SM-N910T3 上的 Tapatalk发言 Hi. Please see below: https://fongo.zendesk.com/entries/83391055-Transfer-my-Fongo-Mobile-number-to-another-car...

Oh dear. Thanx a million. That WAS the problem. I had changed my caller ID name to "Adam & Eve Johns", so I removed the "&" and it worked. Thank you to everyone who made the effort to help me. Hi, That solves the issue. I totally forgot about this: http://support.freepho...

Thanks for the response. The number is in an area that is portable. However, like I mentioned earlier, it seems my previous provided lost the numbers because of the dispute they had with Iristel. This probably implies that the number is no longer associated with me (I may be wrong).i.e. the number ...

Hello, I used to be a nettalk (similar void product) customer. For some reason, their service became unreliable and I was unable to receive calls on my number. See link for details http://www.huffingtonpost.ca/2016/01/19/nettalk-iristiel-dispute-75000-canadians-lose-phone-numbers_n_9020920.html Any...

Hi,

re->Yes, I did do a factory reset on it and reconfigured. Still nothing has changed. This is very strange and frustrating.

If you did factory reset it should have worked.

I am out of ideas. Perhaps Mango or Jake can jump in now.

Thanks,

I am a newbie as you can see, and I hope I am on the right forum/topic. I have a problem with my caller ID which I am pretty convinced has something to do with Freephoneline.ca than with my device(s). One day I was trying to block my outgoing caller ID. So I dialed *67 and then the number. Unfortun...

I have a problem with the program, now I seem to not be able to start it and even use it few days ago I had no trouble I start the program and nothing happen, just nothing, not even an error message and it doesn't show in the task manager I tried reinstalling it with several computer restart and ja...