Fongo Community Forums

Thanks for the clarification about Fongo purchase policy. I reordered the $5.00 amount for international calls with another Visa CREDIT card I already used successfully last February to purchase the unlock key and the ATA from Fongo and , although I have enough funds on this credit card and the id i...

I'm unable to purchase credit online, using 2 different Visa Debit cards (RBC and CIBC) and I'm receiving this message: "IP country match invalid. Please call the Call Center to make a purchase". The Help Desk stated that the account info entered may be wrong, which is not true. These 2 ca...

When I try to redial a number with the VTECH DECT 6.0 cordless phone attached to the Grandsteam AT286 ATA, this number gets padded with "17028000" and I receive a busy tone: 514-885-xxxx-17028000 I first thought it was a new feature added by DV as a timestamp but this happens regardless of...

I had the same issue last April and had a hard time to fix it. I changed the ATA HT286 basic settings to "Time Zone: GMT - 4:00, Atlantic, Quebec" and "Daylight Saving Time" to "NO". I live in Montreal and my Internet Time is GMT - 5:00. The cordless time is OK but I wi...

You can temporarily disable the call-waiting feature when placing a call. Just dial *70 before dialing the number. This will forward incoming calls to the voicemail without ringing the phone. I use this feature when sending a fax. When you complete the outbound call, the call-waiting feature will be...

The root cause is the router. I had the same issue in the past and thought it has been fixed by setting the router config to "All day - 24h" in addition to "All week". The problem was apparently resolved but reappeared 1 week later. I then connected the ATA to an ethernet switch ...

I agree that the D-LINK 615 configuration is not user friendly. I initially forwarded ports 5060, 5060, 6060, 6061, 10000, 20000, 13000, 13001. The voice calls were working but I was getting a timeout every 12 hours or so (phone doestn't ring). The firmware is up to date and I found another parm in ...